Call Centre Training

Call Center Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.

DURATION:
90 Min

INTRODUCTION

A well-trained Call Center is the heart of any operation. Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Call Center Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.

LEARNING OUTCOMES

  • Define and understand call center strategies
  • Identify different types of buying motivations
  • Create SMART Goals
  • Familiarize myself with strategies that sharpen effective communication
  • Use proper phone etiquette
  • Set benchmarks

Take this course

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SAACI ACADEMY

SAACI is the recognised umbrella body of the Business Events Industry in Southern Africa. Since 1987 we have been dedicated to efficiency and professionalism in the industry. In fact, SAACI membership is a vital recognition of professionalism practice.

CONTACT

Email: info@saaci-academy.org
Telephone: 086 153 2769

SAACI Head Office,
158 Jan Smuts Avenue
4th Floor – East Wing
Rosebank, Johannesburg, 2121

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