Contact Centre Training

Learn how to deliver excellent customer service.

DURATION:
90 Min

INTRODUCTION

For many people, the term Contact Center relates to sales calls and telemarketers. There are so many avenues that a contact center can be of assistance within a company that does not pertain to sales calls. A contact center can provide customer support, information technology support, and much more. The key to having a great customer experience using a contact center is in the training. A well trained contact center can be the difference between gaining more customers and losing customers.

LEARNING OUTCOMES

  • How to get management involved in training
  • Why peer training works
  • That manners are important with a contact center
  • How to build rapport with the callers
  • How to deal with difficult customers

Take this course

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