Contact Centre Training

Learn how to deliver excellent customer service.

DURATION:
90 Min

INTRODUCTION

For many people, the term Contact Center relates to sales calls and telemarketers. There are so many avenues that a contact center can be of assistance within a company that does not pertain to sales calls. A contact center can provide customer support, information technology support, and much more. The key to having a great customer experience using a contact center is in the training. A well trained contact center can be the difference between gaining more customers and losing customers.

LEARNING OUTCOMES

  • How to get management involved in training
  • Why peer training works
  • That manners are important with a contact center
  • How to build rapport with the callers
  • How to deal with difficult customers

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SAACI ACADEMY

SAACI is the recognised umbrella body of the Business Events Industry in Southern Africa. Since 1987 we have been dedicated to efficiency and professionalism in the industry. In fact, SAACI membership is a vital recognition of professionalism practice.

CONTACT

Email: info@saaci-academy.org
Telephone: 086 153 2769

SAACI Head Office,
158 Jan Smuts Avenue
4th Floor – East Wing
Rosebank, Johannesburg, 2121

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