Contact Centre Training

Learn how to deliver excellent customer service.

90 Min


For many people, the term Contact Center relates to sales calls and telemarketers. There are so many avenues that a contact center can be of assistance within a company that does not pertain to sales calls. A contact center can provide customer support, information technology support, and much more. The key to having a great customer experience using a contact center is in the training. A well trained contact center can be the difference between gaining more customers and losing customers.


  • How to get management involved in training
  • Why peer training works
  • That manners are important with a contact center
  • How to build rapport with the callers
  • How to deal with difficult customers

Take this course

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