For many people, the term Contact Center relates to sales calls and telemarketers. There are so many avenues that a contact center can be of assistance within a company that does not pertain to sales calls. A contact center can provide customer support, information technology support, and much more. The key to having a great customer experience using a contact center is in the training. A well trained contact center can be the difference between gaining more customers and losing customers.
- How to get management involved in training
- Why peer training works
- That manners are important with a contact center
- How to build rapport with the callers
- How to deal with difficult customers
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