Handling a Difficult Customer

Implementing the guidelines in this module is the first step in a process towards forever changing how you interact with others.

DURATION:
90 Min

INTRODUCTION

At first glance, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this module is the first step in a process towards forever changing how you interact with others.

LEARNING OUTCOMES

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

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SAACI ACADEMY

SAACI is the recognised umbrella body of the Business Events Industry in Southern Africa. Since 1987 we have been dedicated to efficiency and professionalism in the industry. In fact, SAACI membership is a vital recognition of professionalism practice.

CONTACT

Email: info@saaci-academy.org
Telephone: 086 153 2769

SAACI Head Office,
158 Jan Smuts Avenue
4th Floor – East Wing
Rosebank, Johannesburg, 2121

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