Introduction to the Hotel Industry

Learn how to deliver excellent customer service.

90 Min


The most important element of any business is its client or customer. In this course, you will learn how to deliver excellent customer service. Learn how to identify and define Customer Service, understand the importance of customers and their role within organisations, meet and exceed customer expectations, set goals and targets to achieve customer service excellence and improve your communication and presentation skills.


  • The hotel (accommodation) industry
  • Types of Hotel Establishments
  • Hotel structure and management
  • Food & Beverage Department
  • The importance of service
  • Communication with guests

Take this course

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