Telephone Etiquette

Learn the importance of telephone etiquette.

DURATION:
90 Min

INTRODUCTION

In this growing electronic age, we often forget how important it can be to have simple telephone etiquette. Outside the realm of texting and emails, many people still use the telephone as a primary source of communication.

LEARNING OUTCOMES

  • Recognize the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone messages
  • Know different methods of employee training

Take this course

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