Call Centre Training

Call Centre Training

COURSE DESCRIPTION

A well-trained Call Center is the heart of any operation. Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Call Center Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.

CERTIFICATION

To qualify for your Certificate of Completion you must study, complete all modules and score at least 80% or more in each of the course assessments. A link to print your certificate will then appear under the Progress & Results Page.

LEARNING OUTCOMES

  • Define and understand call center strategies
  • Identify different types of buying motivations
  • Create SMART Goals
  • Familiarize myself with strategies that sharpen effective communication
  • Use proper phone etiquette
  • Set benchmarks

COURSE FEATURES

icons_05 Duration:
90 minutes
icons_11 Publisher:
Corporate Training Materials
icons_23 Video:
No
icons_23 Audio:
No
icons_29 Certification:
Certificate of Completion
icons_35 Course Level:
Intermediate