Elements of Customer Service

Elements of Customer Service

Introduction

The most important element of any business is its client or customer. In this course, you will learn how to deliver excellent customer service.

Learning Outcomes

By the end of this course, you will be able to:
  • Identify and define Customer Service
  • Understand the importance of customers and their role within organisations
  • Meet and exceed customer expectations
  • Set goals and targets to achieve customer service excellence
  • Improve your communication and presentation skills