Handling a Difficult Customer

Handling a Difficult Customer

COURSE DESCRIPTION

At first glance, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this module is the first step in a process towards forever changing how you interact with others.

CERTIFICATION

To qualify for your Certificate of Completion you must study, complete all modules and score at least 80% or more in each of the course assessments. A link to print your certificate will then appear under the Progress & Results Page.

LEARNING OUTCOMES

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances

COURSE FEATURES

icons_05 Duration:
90 minutes
icons_11 Publisher:
Corporate Training Materials
icons_23 Video:
No
icons_23 Audio:
No
icons_29 Certification:
Certificate of Completion
icons_35 Course Level:
Intermediate